SHIPPING & RETURNS

SHIPPING

 Simone's Hair Collection requires 3 day processing time and up to 4 days for you to receive your order. Tracking numbers go out Mondays-Fridays before 2pm. Orders are shipped through (USPS) United States Postal Service. NO REFUNDS! NO EXCHANGES!

Simone's Hair Collection will not be not responsible for lost merchandise, please be sure to put your correct shipping address. You will receive a tracking number via email or the phone number you provided.

RETURNS

WE STRIVE TO PROVIDE THE BEST CUSTOMER SERVICE TO OUR CUSTOMERS! IN CASES IN WHICH ORDERS MAY BE WRONG, WE WILL ACCEPT THE ORDER BACK FOR THE CORRECT ONE. HAIR MUST BE RETURNED IN THE SAME CONDITION RECEIVED.